Your privacy is important, and Trash Bird Treasures does not believe in unnecessary collection or distribution of customer information. As such, and in compliance with customer protection regulations, this policy covers the collection of customer information, how it’s used, and why. We have done our best to keep it concise; reading through privacy policies can be a slog, but it is important to make this information accessible.
Links to the privacy policies of services used by Trash Bird Treasures are also made available throughout the Policy where relevant.
Privacy Policy:
1. Overview:
a. Trash Bird Treasures (referred to throughout the policy as "the Shop," "we," "our," and "us") is an online shop which sells small leather goods, hand-bound journals, and hobby supplies. Use of trashbirdtreasures.com (or “the Site”) to purchase goods and access services (collectively the “Services”) is subject to this Privacy Policy.
b. Required, relevant information is collected and processed when the customer purchases an item, contacts the Shop, or otherwise uses the Shop's Services through third party sites (such as Etsy or Squarespace). If you do not want the Shop to collect or process any of your personal information, you should not purchase from us, contact us, or otherwise use our Services.
c. This Privacy Policy does not apply to the practices of third parties that the Shop does not own or control, including Squarespace or any third party services accessed through Squarespace. Read Squarespace's Privacy Policy and DPA for more information on how Squarespace handles your information. The Site handles comments with Yotpo, whose privacy policy can be found here.
2. What Information is Collected:
a. To fulfill your order, you must provide the Shop with certain information, such as your name, email address, mailing address, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order, for example), if you contact us directly.
b. Payment information is held by trusted third party payment processors; Etsy, for purchases made through the Etsy store, and Stripe, for purchases made through the Site. The Shop does not have access to your payment information at any point.
c. When the Site is accessed, Squarespace uses cookies to customize your experience and help the website run efficiently. Learn more about how Squarespace uses cookies here.
3. Why Information is Collected:
a. Personal information is handled on the following legal bases:
- as needed to provide our services, such as order fulfillment; to settle disputes; or to provide customer support;
- when you have provided your explicit affirmative consent--which you may revoke at any time--such as by signing up for a mailing list;
- as necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of the Shop's legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
Providing and improving our services;
Compliance with the Shop's obligations under the Etsy Seller Policy and Terms of Use, when our services are accessed through Etsy.
4. Information Sharing and Disclosure:
a. Trash Bird Treasures does not sell your personal information. The Shop shares your personal information for very limited reasons and in limited circumstances, as follows:
b. Etsy: When our Services are accessed through Etsy, we share information with Etsy as necessary to provide Services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
c. Squarespace: When our Services are accessed through the Site, which is hosted by Squarespace, we share information with Squarespace as necessary to provide Services, process orders, and provide customer accounts. Read Squarespace's Privacy Policy and DPA for more information on how Squarespace handles your information.
d. Service providers: the Shop engages certain trusted third parties to perform functions and provide services to our Shop, such as the US Postal Service. We will share your personal information (such as name and address) with these third parties, but only to the extent necessary to perform these services.
e. Compliance with laws: the Shop may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
- respond to legal process or to government requests;
- enforce our agreements, terms and policies;
- prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
- protect the rights, property, and safety of our customers, or others.
5. How Long the Shop Stores Your Information:
a. The Shop retains your personal information only for as long as necessary to provide you with our Services as described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
b. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission.
c. In general, the Shop stores your information for no more than 2 years. If you want to delete your information before this time, see Contact for appropriate contact information.
6. Data Transfers:
a. The Shop relies on Squarespace, Etsy, and Yotpo servers in order to store and process customer information. Personal information that you submit through third party services may be transferred to countries other than where you live, such as, for example, to Squarespace's servers in the U.S.
b. For more information on data transfers, see section 10 of Squarespace's Privacy Policy, chapter 02 of Yotpo’s Privacy Policy, and when services are accessed through Etsy, section 7 of Etsy's Privacy Policy.
7. Your Rights:
a. While a number of rights in relation to your personal information apply generally, certain rights apply only in limited cases. These rights are listed below:
b. Access: You may have the right to access and receive a copy of the personal information the Shop holds about you by contacting us using the contact information below.
c. Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as when we are required to store data for legal reasons) we will delete your personal information upon request.
d. Object: You can object to (i) the Shop's processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
e. Complain: If you reside in the EU and wish to raise a concern about the Shop’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
8. Contact:
a. For purposes of EU data protection law, Trash Bird Treasures is the data controller of your personal information when you access our Services. If you have any questions or concerns, you may contact contact@trashbirdtreasures.com.
If you need to access, correct or delete personal information held by Etsy, you may contact Etsy.com/help for assistance.
If you need to access, correct or delete personal information held by Squarespace, you may contact privacy@squarespace.com for assistance.
If you need to access, correct or delete personal information held by Yotpo, you may contact contact@trashbirdtreasures.com. We can delete all information submitted through the Site, but to access or delete information submitted elsewhere, Yotpo must be contacted directly.
9. Changes to Privacy Policy:
The Shop may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. Your continued use of the Site following the posting of any changes to this policy means you accept such changes.
This Privacy Policy was last modified on November 19, 2021.